Official Website Return & Exchange Policy
【Return Requests】
If you wish to request a return after receiving your order, please contact our customer service within the legally applicable return period.
Returned items must be in brand new, unused condition with all original tags, packaging, accessories, and attachments included.
Products are provided for inspection to determine whether they meet your expectations and are not considered trial items.
Items showing signs of wear, use, damage, odor, or any condition affecting resale eligibility may not be accepted for return.
【Return Eligibility】
To protect product quality and the rights of all customers, returned items must meet the following conditions:
- Item is in brand new and unused condition
- Original tags and accessories are intact
- Item is free from perfume, smoke, or other odors
- Item shows no signs of wear, stains, washing, or damage
【Non-Returnable Items】
For hygiene reasons or due to product nature, the following items are non-returnable unless defective:
- Intimate apparel (including underwear, socks, etc.)
- Customized or made-to-order items
【Shipping Policy】
- Return Shipping Fee → Covered by the seller for returns requested within the 7-day appreciation period.
- Original Shipping Fee → Charged according to the order shipping policy or free shipping promotion.
- Free Shipping Orders → If the remaining retained order amount after return no longer meets the free shipping threshold, the original outbound shipping fee may be deducted from the refund.
- Defective or Incorrect Items → Both outbound and return shipping fees will be covered by the seller.
【Promotional Gifts & Discount Policy】
- Promotional gifts and discounts are offered based on the actual final checkout amount meeting the campaign requirements.
- If, after a return or exchange, the retained order amount no longer qualifies for the promotion threshold, customers must return the promotional gift(s) or repay the discount difference received through the promotion.
- Promotional gifts must be returned in brand new and unused condition, including original packaging and accessories.
- If promotional gifts are not returned, opened, used, damaged, or unsuitable for resale, the retail value of the gift may be deducted from the refund.
- Promotional gifts are non-refundable, non-exchangeable, non-redeemable for cash, and cannot be replaced or exchanged separately.
【Refunds】
Refunds will be processed using the original payment method within approximately 7–14 business days after the returned item has been inspected and approved.
【Additional Information】
If returned items fail to meet the return conditions after inspection, the items will be sent back to the customer and the return shipping cost will be borne by the customer.
TONYKWANG reserves the right of final approval regarding all return and exchange requests.
【Return / Exchange Instructions】
Please submit your return request through the order management page, via email, social media direct message, or order message system, and provide the reason for return.
Please do not remove any tags and ensure the product remains complete and in proper condition.
Returned items may be sent via 7-ELEVEN Store-to-Store service to the following location:
Store Name: Daosheng Store
Recipient: Chang Chun-Yu
Phone: 0932862037
Address: Xinyi District, Taipei City, Taiwan
Alternatively, customers may schedule an in-person return or exchange appointment during business hours:
Monday to Friday (excluding public holidays)
10:00 AM – 5:30 PM
Address:
10F., No. 43, Dongxing Rd., Xinyi Dist., Taipei City, Taiwan
Once the returned item has been received and inspected, we will proceed with either the refund or shipment of the replacement item.
Thank you for your understanding and support.
"TONYKWANG" does not tolerate malicious return or exchange behavior.
We are committed to maintaining a respectful and friendly shopping environment, and sincerely appreciate your cooperation and support.
